Position: Full time
Location: Plant City, Florida
Founded in 1922 and third generation owned, Wish Farms is a year-round supplier of berries with growing operations throughout the USA, Canada, Mexico and South America. Nationally recognized for quality and innovation, Wish Farms is an industry leader marketing and shipping produce for independent growers for 100 years.
While our mission is to provide the best tasting berries, our brand is defined by much more than the product we deliver and the retailer you find it in. It is defined and protected by us, the employees. With that in mind, we have created 33 fundamentals, which serve as a shared language across our organization and is the basis for how we do business.
We are seeking a proactive and hands-on IT Support Manager to supervise and coordinate the daily operations of our IT support team. This position oversees the IT department while also diving into the day-to-day as a technical resource for end-user support, hardware/software troubleshooting, and escalated issues. The ideal candidate will have a strong technical background, leadership experience, and a passion for delivering excellent internal customer service to help continue growing our business. This position is on-site at our headquarters in Plant City, FL.
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Provide daily leadership, supervision, and support to the IT Help Desk Technician and Support Specialist, ensuring consistent, high-quality support across all company locations.
- Develop, mentor, and coach direct reports to foster professional growth, collaboration, and a culture of continuous improvement.
- Serve as the primary escalation point for complex or unresolved IT issues beyond Level 1/2 support, driving timely and effective solutions.
- Oversee and prioritize IT support requests to deliver responsive, customer-focused service and minimize downtime.
- Track help desk performance through key metrics and implement process improvements to enhance efficiency, user satisfaction, and service delivery.
- Develop and maintain comprehensive IT support documentation, including standard operating procedures (SOPs), troubleshooting guides, and knowledge base articles to strengthen team capabilities.
- Partner with cross-functional departments to ensure technology solutions are optimized to support business processes and add measurable value to the organization.
- Assist in managing IT asset inventory, procurement processes, and vendor relationships to ensure accurate tracking and timely equipment availability.
- Ensure strict adherence to security protocols, software licensing agreements, and company IT policies to safeguard data and maintain system integrity.
- Actively participate in IT system upgrades, deployments, and strategic projects that enhance the company’s technology infrastructure.
- Demonstrate a strong commitment to Wish Farms’ core values of quality, integrity, and responsiveness in all aspects of the role.
- Support additional IT and business-related tasks as assigned by management.
QUALIFICATIONS:
- Associate or Bachelor’s degree in Information Technology or related field, or equivalent work experience.
- 8+ years of hands-on IT support experience, with at least 5 years in a leadership or supervisory role.
- Strong working knowledge of Windows, Office 365, Active Directory, Hyperconverged Infrastructure, and common business applications.
- Understanding of networking fundamentals, endpoint security, remote desktop infrastructure, and backup strategies.
- Excellent interpersonal and communication skills; able to work across all levels of the organization.
- Strong organizational and multitasking abilities.
- Experience with managing direct reports.
- CompTIA (Server+, Network+, etc) or relevant Microsoft certifications a plus
- Previous experience in the following software/hardware a plus:
- Managing infrastructure in cloud platforms (Azure/AWS)
- Network administration (including VLAN segmentation)
- Automation scripting via PowerShell
- Experience in working in the agricultural/fresh produce and/or warehouse sector a plus.
COMPENSATION/BENEFITS:
Wish Farms offers a competitive salary, paid holidays, PTO, along with a comprehensive benefits package that includes medical, dental, vision, life insurance, short- and long-term disability, FSA, HSA with company match, supplemental coverage options, and a 401(k) with a 4% company match.
Beyond the basics, we’re proud to offer an exceptional workplace experience. Our state-of-the-art headquarters in Plant City, Florida, features electric vehicle parking, a thoughtfully designed walking trail around a pond, an onsite gym with subsidized personal training, and an onsite café offering delicious, healthy lunches prepared by our in-house chef. Enjoy unlimited coffee and snacks and you will often have the opportunity to take home fresh berries!
This is a full-time, in-person role based at our headquarters in Plant City, FL.
